Help & FAQ

Frequently Asked Questions

Booking, payment, on-board life, paperwork, and the policies behind our yacht and catamaran charters.

Booking & deposit

How does booking work?

Pick your vessel and dates, fill in guest details, and pay a 30% deposit via Stripe to confirm. The captain receives the booking instantly. The remaining 70% is due 4–6 weeks before departure, payable by bank transfer or card.

Can I hold a vessel without paying?

Yes — submit an inquiry and the captain will hold the dates while you decide. We don't lock the boat until the deposit is paid; the deposit is what secures the dates.

What's your cancellation policy?

Standard: deposits are non-refundable but transferable to a future date with at least 60 days' notice. Within 60 days of departure, the captain may keep the deposit. Some captains offer more flexible terms — check the vessel page or ask in your inquiry.

What if the captain has to cancel?

Full deposit refunded immediately, and we'll help you find an equivalent vessel for the same dates if possible. Captain-initiated cancellations are rare and almost always weather or safety related.

Payment & pricing

Which currencies can I pay in?

Charter prices are quoted in EUR — Greece is in the eurozone, so there's no exchange step on the ground either. Deposits are charged in EUR via Stripe; your card is auto-converted at the bank's rate if it's in another currency.

What's included in the price?

It depends on the charter style, and the vessel page states it clearly. Crewed charters typically include captain and crew, bed linen, towels and standard port fees on the planned route; catering is either half-board or provisioned to your menu. Skippered sailing charters are leaner — the skipper plus the boat, with provisioning and marina fees on top.

What are the extras I should budget for?

Fuel beyond the standard itinerary, marina berths in the busy island harbours (Mykonos, Hydra and the Ionian hotspots are the priciest), the Greek cruising tax (TEPAI, paid per month by the boat), and gratuities. Crewed charters usually collect running costs through an APA (advance provisioning allowance) of 20–30% of the charter fee, settled transparently at the end.

How does tipping work?

Discretionary, for good service: 5–15% of the charter fee for the crew is the Mediterranean norm, handed to the captain at the end of the week to share.

The boats & crew

Crewed, skippered, or bareboat?

Crewed means captain plus hostess/cook or more — you do nothing but enjoy it. Skippered is the boat plus a professional skipper; you help as much as you like. Bareboat (you as licensed skipper) is huge in Greece's sailing fleets, but our catalogue focuses on crewed and skippered vessels.

Are the captains licensed?

Yes — commercial charter in Greece requires the operator's professional charter licence and certificated crew under Greek and EU maritime rules, and boats carry commercial insurance for the published guest count. We work only with licensed operators and professional captains.

Do the crews speak English?

English is the working language of the Greek charter industry; German, French and Italian are common too. Each vessel page lists the crew's languages where the operator has confirmed them.

Can we eat on board every day?

On crewed charters, yes — most guests take breakfast and lunch aboard and go ashore for dinner: the island taverna is half the point of a Greek charter. Your crew book the tables and time the anchorages around them.

Getting there & travel

Which airport should I fly into?

Athens (ATH) for the Cyclades and Saronic (Alimos and Lavrio marinas); Corfu (CFU) or Preveza (PVK) for the Ionian and Lefkada; Rhodes (RHO) or Kos (KGS) for the Dodecanese; Skiathos (JSI) for the Sporades. Island airports like Mykonos (JMK) and Santorini (JTR) let you join mid-Cyclades.

Do I need a visa?

Greece is in the EU and the Schengen area. EU/EEA citizens travel freely; UK, US and most other visitors get 90 visa-free days in Schengen (ETIAS pre-authorisation applies as it rolls out). If you hold a Schengen visa, it covers Greece.

When is the sailing season?

April to October. July–August are hot, lively and busy — and, in the Aegean, windy with the meltemi. June and September are the connoisseur's months: warm sea, quieter islands, gentler wind. The Ionian stays calm and family-friendly right through summer.

What is the meltemi?

The meltemi is a dry north wind that funnels down the Aegean in summer, strongest in July–August (often 5–7 Beaufort in the Cyclades). It's what makes Aegean sailing famous — and why many guests take a skipper or crew there. The Ionian, Saronic and Sporades are far gentler; your captain matches the ground and route to the forecast.

On the water

Which cruising ground should I pick?

The Cyclades for the iconic white islands and real Aegean sailing; the Saronic for a gentle first charter close to Athens; the Ionian for green, calm, family-friendly waters; the Dodecanese for history and quiet in the far southeast; the Sporades for pine islands and a marine park. Tell the concierge your group and pace and we'll match it.

Can we visit the Alonissos marine park?

Yes — the National Marine Park of Alonissos in the Sporades is the largest in the Mediterranean. You sail and anchor within it under simple rules; Mediterranean monk seals and dolphins live there and the anchorages are pristine. It's a highlight of any Sporades charter.

Can we cross to Turkey?

From the Dodecanese and eastern Aegean, yes — the Turkish coast is close and some crewed itineraries include a crossing. It's an international passage the operator clears in advance, so ask when you inquire and bring passports. Within Greece there are no formalities between islands.

Is Greece good for families?

Very — especially the Ionian, Saronic and Sporades, with sheltered water, short hops and swimming beaches everywhere. The Cyclades are better for families with some sailing experience because of the meltemi. Crewed catamarans are the family default for stability and deck space.

Still have questions?

We aim to reply to every question within 24 hours. For booking-specific questions, the fastest route is the inquiry form on a vessel page.

Or email info@kyanosail.com